FAQ

Frequently asked questions

IntegrationA message about an incorrect integration appearsSubscribing for notificationsCan I change the content of the sign-up form?I can’t subscribe for notifications Sign-up form appears after already beign completed (Google Chrome)How to unsubscribe from notifications?Can I only collect subscribers who have entered my site from mobile devices? Or can I completely exclude them?Can I determine which visitors will be shown the ringtone widget and who isn’t?Why can’t I see the subscription form on my site for iOS devices?SubscribersHow are subscribers identified?What data does PushPushGo collect?Are you collecting IP addresses of the customers?Why did my last campaign cause so many unsubscribes?Why do I always see 0% when exporting data?NotificationsFor how long are notifications displayed?A large graphic limits text in notificationWhich elements of the large picture notification (rich push) link to the landing page?Why do I not see action buttons in a test notification when testing rich push?What causes the default notification to appear?Why do my campaigns have weaker CTRs on Firefox?Why, after the automation scenario has already been turned off, did I receive the notification set in it?Can I delete notifications from my inbox?Can I use a .gif file in web push notifications?Is it possible to change the appearance of the notification (in addition to the photo and content)?PaymentsHow do I activate automatic recurring payments?I made a payment but my account is still blockedApplication

If you have properly integrated PushPushGo with your site but still don’t see the sign-up form or after allowing notifications you are still not visible in the panel as a new recipient, check first whether any of these apply:

  • You are using an incognito window

  • You are already signed up for notifications
  • You have blocked notifications in the browser settings
  • You have blocked notifications in the operating system settings

Sometimes, when testing the sign-up for notifications, we perform steps that are not typical for ordinary users. In this case, it's a good idea to clear any settings for notifications to be able to test the sign-up process again. 

Test web push on your website

Get started for free

The trial version includes all features

European Funds banner
Our website is using cookies.
Close Read more