FAQ

Frequently asked questions

IntegrationA message about an incorrect integration appearsSubscribing for notificationsCan I change the content of the sign-up form?I can’t subscribe for notifications Sign-up form appears after already beign completed (Google Chrome)How to unsubscribe from notifications?Can I only collect subscribers who have entered my site from mobile devices? Or can I completely exclude them?Can I determine which visitors will be shown the ringtone widget and who isn’t?Why can’t I see the subscription form on my site for iOS devices?SubscribersHow are subscribers identified?What data does PushPushGo collect?Are you collecting IP addresses of the customers?Why did my last campaign cause so many unsubscribes?Why do I always see 0% when exporting data?NotificationsFor how long are notifications displayed?A large graphic limits text in notificationWhich elements of the large picture notification (rich push) link to the landing page?Why do I not see action buttons in a test notification when testing rich push?What causes the default notification to appear?Why do my campaigns have weaker CTRs on Firefox?Why, after the automation scenario has already been turned off, did I receive the notification set in it?Can I delete notifications from my inbox?Can I use a .gif file in web push notifications?Is it possible to change the appearance of the notification (in addition to the photo and content)?PaymentsHow do I activate automatic recurring payments?I made a payment but my account is still blockedApplication

When answering this question, please note the difference between the initial sign-up form and the browser default window asking for permission to receive notifications.

Introductory sign-up form

A subscription to notifications is usually preceded by a ready-made sign-up form. It normally  has the form of a pop-up or a small closable window modelled after the design of the site.

source: http://virtualo.pl/

PushPushGo gives you the option to edit the content and appearance of your sign-up form. The settings can be configured in the panel by going to the Subscription form tab. More information about sign-up forms can be found here.

Browser window asking for consent to receive notifications

After accepting the initial registration form, consent must be confirmed by clicking Allow in Browser. In basic integration, it is visible in the confirmation window:

In the case of integration with your own domain, however, the window appears in the bar containing the url of the page:

 

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