Frequently asked questions

IntegrationA message about an incorrect integration appearsSubscribing for notificationsCan I change the content of the sign-up form?I can’t subscribe for notifications Sign-up form appears after already beign completed (Google Chrome)How to unsubscribe from notifications?Can I only collect subscribers who have entered my site from mobile devices? Or can I completely exclude them?Can I determine which visitors will be shown the ringtone widget and who isn’t?Why can’t I see the subscription form on my site for iOS devices?SubscribersHow are subscribers identified?What data does PushPushGo collect?Are you collecting IP addresses of the customers?Why did my last campaign cause so many unsubscribes?Why do I always see 0% when exporting data?NotificationsFor how long are notifications displayed?A large graphic limits text in notificationWhich elements of the large picture notification (rich push) link to the landing page?Why do I not see action buttons in a test notification when testing rich push?What causes the default notification to appear?Why do my campaigns have weaker CTRs on Firefox?Why, after the automation scenario has already been turned off, did I receive the notification set in it?Can I delete notifications from my inbox?Can I use a .gif file in web push notifications?Is it possible to change the appearance of the notification (in addition to the photo and content)?PaymentsHow do I activate automatic recurring payments?I made a payment but my account is still blockedApplication

Subscribing for notifications

If you have encountered this behavior of the subscription form, first make sure that everything was saved correctly.

1.On the initial subscription form, click Allow
2. In the confirmation window, click Allow
3. Add ?ppg_test_mode=on to the link parameter and refresh page.
Example: https://www.example.com/?ppg_test_mode=on
A green bar will appear at the bottom of the page with information about the subscriber. If it is correctly saved, the message "You are subscribed" will appear on the bar.

Installed Service Worker

To make sure someone is subscribed to notifications, it's worth checking if a service worker has been installed in the browser. To do this, open a new tab and enter chrome://serviceworker-internals/ in the browser toolbar. Then press ctrl + f and search for the name of the page for which the subscription should be. 

If the subscription is active, you will find a position similar to the one in the graphic above.
Notification settings 

The last thing to check is the notification settings in Google Chrome. To do this, just open this link in a new tab - chrome://settings/contentExceptions#notifications and then use ctr + f to search for the page name.

There should be an item containing website's address.

Integration with own domain and no sw.js file on the root path

If you have chosen the Integration with own domain in the Integration tab and placed only the script in the HTML but still sw.js on the server is missing, then the initial subscription form will be displayed every time you refresh the website. The solution is to place the sw.js (service worker) on the root path of your server.

Contact us

If you still need help with your sign-up form, please feel free to contact us at any time at support@pushpushgo.com. Be sure to include a description of the problem.

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